And a huge percentage of these replies are not reaching your customers because of spam filters.
So what's the solution? Well ...
It's Not New, But It Works Great!
I'm not going to pretend this is a new idea. Big companies (and small companies too) have been using professional online support systems for years.
So ... I looked at what support software was already on the market, but many of the prices were up to $2,000 and even more!
Certainly not ideal for a one man business.
So after more research, I once again discovered ...
Why Open Source Software Is So Incredible
If you're patient and know where to look online, you can find the most incredible and powerful software for free.
I've said this before and I'll say it again:
There are thousands upon thousands of developers online who write fantastic, useful and stable (it won't crash) software for free, for pretty much every need.
It still amazes me, but it's a fact:
The "Open Source Software" community is thriving, growing, and throwing out more and more useful software every day.
But researching the Open Source market for the best pieces of software takes a LOT of time trying to find the best and most proven pieces of free software.
If I plan to use free software, it has to be: